ES
9 Excelente 105 Calificaciones
Close
9
Review score
Habitaciones
9
Staff
9
Cleanliness
9.2
Sauna
9.4
Masajista
9.4
Desayuno
8.8
Restaurant Menu
8.4
Waiters
8.8
Couriers and Parking
9.6
Pool
9.4
Jacuzzi
9.6
Value for money
8.4
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AAntal
Romania
9.5Answered on 04 May 2025Excelente
· Super , totul foarte facil !Va multumim frumos pentru mesaj! Va asteptam cu drag sa reveniti!Cu drag,echipa Hotelului Altus.Stayed May 2025 -
NNagy
Romania
9.3Answered on 03 May 2025
Excelente
· Mulțumim frumos pentru amabilitatea dumneavoastră. Am fost mulțumit de serviciile oferite.Kedves Nagy Edith ! Koszonjuk szepen a kedves ertekeleset, es kulon koszonjuk, hogy mar evek ota visszater hozzank! Nagy orom szamunkra, hogy elegedett a szolgaltatasainkkal.Koszonettel az Altus Hotel csapata!Stayed April 2025 -
MMarton
Romania
10Answered on 02 May 2025
Excelente
· SuperbBuna ziua, Va multumim frumos pentru comentariul de nota 10! Ne bucuram ca v-ati simtit bine alaturi de noi si va mai asteptam cu drag!Cu drag,echipa Hotelului Altus.Stayed April 2025 -
CChirila
Romania
9.1Answered on 01 May 2025
Excelente
· Am avut o sedera placuta.· Usa de la camera era scoasa din balamale jos si curatenie nu sa facut peste tot.Va multumim ca ne-ati informat despre problema, vom verifica clanta usii. Va rugam ca pe viitor, in cazul in care aveti probleme similare, sa le semnalati la receptie pentru a putea interveni cat mai rapid.Iar in privinta curateniei am primit, de asemenea, observatii – vom lua masuri in acest sens.O zi frumoasa.Echipa Hotelului AltusStayed April 2025 -
IIULIAN
Romania
10Answered on 27 April 2025
Excelente
· SuperbBuna ziua, Va multumim din suflet pentru nota de 10 si pentru faptul ca ati ales din nou Hotel Altus! Ne onoreaza increderea si aprecierea dumneavoastra. Va asteptam mereu cu drag si va promitem ca ne vom stradui de fiecare data sa oferim cele mai bune servicii! Cu respect si recunostinta, Echipa Hotel AltusStayed April 2025 -
AAGAPIE
Romania
10Answered on 27 April 2025
Excelente
· Excepțional, totul la superlativ.Buna ziua, Va multumim din suflet pentru nota de 10 si pentru faptul ca ati ales Hotel Altus! Ne onoreaza increderea si aprecierea dumneavoastra. Va asteptam mereu cu drag si va promitem ca ne vom stradui de fiecare data sa oferim cele mai bune servicii! Cu respect si recunostinta, Echipa Hotel AltusStayed April 2025 -
RRotaru
Romania
7.3Answered on 27 April 2025
Muy bien
· Camerele necesita cateva imbunatatiri, se vad semnele de uzura pe obiecte sanitare, usi… in ceea ce priveste meniul la restaurant si mic dejun, ne-am bucura sa fie mai variat. Pentru o sedere de mai mult de doua zile este destul de repetitiv.Buna ziua, Va multumim pentru feedback-ul oferit si pentru ca ne-ati ales! Dorim sa va informam ca lucram deja la planuri de imbunatatire, inclusiv la modernizarea camerelor si la extinderea meniului de mic dejun. Apreciem sincer observatiile dumneavoastra si ne bucuram ca ne ajutati sa devenim mai buni. Va asteptam cu drag si pe viitor pentru a vedea schimbarile! Cu respect, Echipa Hotel AltusStayed April 2025 -
GGoran
Romania
5.8Answered on 27 April 2025
Bueno
· A fost usor de facut rezervarea si achitat online, chiar si cu cardul de vacanta.· Din pacate, serviciile nu se ridica la nivelul pretului solicitat per camera.rnCuratenie 0. Prosoapele le-am schimbat singur ca le-am gasit pe doamnele de la curatenie pe hol... desi solicitasem asta cu o zi in urma.rnNimeni nu zambeste in hotelul asta... (receptie, ospatari, personal administrativ)... in cele 5 zile doar 2 persoane au reusit sa schiteze un zambet.rnrnBuna ziua, Va multumim pentru ca ne-ati transmis impresiile dumneavoastra. Ne pare sincer rau pentru neplacerile intampinate si ne cerem scuze pentru experien?a avut?. Apreciem fiecare sugestie si observatie, deoarece ne ajuta sa ne imbunatatim serviciile. Am luat deja masuri pentru a remedia aspectele semnalate, iar formarea personalului este o prioritate pentru noi. Speram sa ne mai acordati o sansa in viitor pentru a va demonstra imbunatatirile aduse. Cu respect, Echipa Hotel AltusStayed April 2025 -
IIllyes
Romania
6Answered on 27 April 2025
Bueno
· Location is ok. rnRestaurant food very big portions. Better less food versus less money. rnBackwards rooms are very quiet. rn· 1. Breakfast included is very poor. If you are not going at 8am for breakfast you can risk to find empty plates. We went at 9am for the breakfast and I asked tomatoes and the answer from the waitress was that it is all gone and they went in Kaufland for shopping just now. That is not possible in my opinion in a 3 stars hotel. rn2. No help for disability persons. The access is very difficult. rn3. Cleaning in the room is not only taking out the towels from bathroon floor. Also making the beds, emptying the ashtray on the balcony and bins. Disappointed rn4. Check out- nobody asking if it was everything ok. Instead the girls told me that maximum one more hour we can stay for the spa after we gave them the room key back at 11am. Very disappointed about the tonality of the girls. rnThe water in the spa should be more hotrnrnDefinitely I will not recommend the hotel and not coming back. Better in Sovata or elsewhere. Not worth the money.Kedves Vendegunk, Koszonjuk, hogy megosztotta velunk tapasztalatait. Osztinten sajnaljuk, hogy a nalunk toltott ido nem felelt meg az elvarasainak, es hogy csalodast okoztunk Onnek. Eszreveteleit nagyon komolyan vesszuk, hiszen szamunkra minden visszajelzes lehetoseget jelent a fejlodesre. Szeretnenk tajekoztatni, hogy szallodank rendelkezik akadalymentesitett szobaval, valamint a recepcio bejaratanal is kialakitottunk feljarot a konnyebb hozzaferes erdekeben. A reggelivel, a takaritassal, valamint a spa szolgaltatasokkal kapcsolatos eszreveteleit tovabbitottuk az illetekes reszlegek fele, es dolgozunk a szolgaltatasaink javitasan. Sajnajuk, hogy a szemelyzetunk kommunikacioja nem tukrozte azt a figyelmesseget es kedvesseget, amit minden vendegunk megerdemel. Bizunk benne, hogy a jovoben meg ad nekunk egy lehetoseget, hogy egy sokkal kellemesebb elmenyt biztositshassunk Onnek. Tisztelettel, Hotel Altus csapata.Stayed April 2025 -
GGeiger
Hungary
10Answered on 24 April 2025Excelente
· Három éjszakát töltöttünk a szállodában, minden tökéletes volt. Az épület, a kertre néző szoba, a wellness részleg kifogástalan, a személyzet kedves és segítőkész volt.rnAjánlom mindenkinek.Kedves Vendegunk! Koszonjuk, hogy megosztotta velunk tapasztalatait. Nagyon orulunk, hogy teljes megelegedessel toltotte el nalunk az idejet. Szamunkra mindig nagy elmeny, ha vendgeink teljesen eltek a szallodai szolgaltatasokkal. Kedves szavait nagyon nagyra ertekeljuk, es mindenkinek szivesen ajanljuk szallodankat. Varjuk vissza onket legkozelebb is! Tisztelettel, Hotel Altus csapataStayed April 2025